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How it works

Response fast.
Changes carefully.

  1. 01

    Send the incident

    Tell me impact, start time, recent changes, stack and the safest useful evidence.

  2. 02

    Fit check

    I confirm whether I can responsibly take it and which rate applies.

  3. 03

    Access

    We use temporary/least-privilege credentials and agree who can authorize production changes.

  4. 04

    Triage

    I reproduce or trace the failure, identify the smallest safe stabilization path and communicate the risk.

  5. 05

    Stabilize

    Roll back, bypass, restart, scale, patch or otherwise restore the critical path where appropriate.

  6. 06

    Repair

    Fix the underlying cause within the agreed scope.

  7. 07

    Verify

    Confirm logs, health, critical user flows and rollback state.

  8. 08

    Handoff

    You receive a concise incident summary and prevention recommendations.

Send the incident