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Simon On Call

Put a senior engineer on call
before you need one.

The worst part of an emergency is losing the first hour explaining your architecture, finding credentials and working out who can approve a change. Simon On Call removes that delay. I learn the system, access path and escalation rules before the incident happens.

Plan

Simon On Call

€750/month + incident usage

Pre-onboarding, system notes, escalation channel, P1 target 30 min during 06:00–00:00 and 60 min overnight.

Tightest tier

Simon On Call Pro

€1,500/month

Everything in On Call, 4 scheduled engineering hours/month, reliability backlog, P1 target 15 min during 06:00–00:00 and 30 min overnight.

Retainers buy preparedness and response priority. Incident work beyond included hours is billed separately.

Onboarding includes

Context before the incident.

  1. 0130–60 minute architecture and risk walkthrough.
  2. 02Repository, deployment and infrastructure map.
  3. 03Credential/access path agreed in advance.
  4. 04Rollback/recovery notes.
  5. 05Monitoring/logging locations.
  6. 06Decision-maker and emergency contact chain.
  7. 07Severity definitions specific to your business.
Discuss On Call